Customers, patients and employees today demand experiences that are seamless, secure, omnichannel, on-demand, and personalized. To meet these increasing expectations, organizations need to overcome organizational, technological, and cultural challenges.

Journey Analytics is the solution that helps you understand and transform your journeys, at scale. Our offerings use analytics and design thinking to deliver up to twice the impact than traditional survey-based continuous improvement programs across satisfaction, financial, commercial, and strategic metrics.

JOURNEY ANALYTICS BY THE NUMBERS

+ 25% increase in digital activities

+ 25% increase in digital activities

+ 35% boost to sales conversion

+ 35% boost to sales conversion

+ 25 pt increase in customer satisfaction

+ 25 pt increase in customer satisfaction

JOURNEY ANALYTICS SERVICES

Answer strategic questions using advanced analytics on connected journey data

Deployed Applications

Personalize customer interactions through deploying machine learning algorithms. This next-best-action engine drives better outcomes from customer journeys

Journey Sciences Cloud

Provide a pre-configured journey analytics platform (Argon-X) with data, data science tools and custom journey visualization

Custom Analytics

Build smarter prediction models, segmentations and follow-up strategies based on journey data, ethnographic research, deep learning and machine intelligence

EXPERIENCE TRANSFORMATION SUPPORT

Support customer experience transformations with analytics and design

Diagnose

Define, identify and prioritize journeys based on value potential and relative importance through individual customer analysis, interviews, and benchmarks

Design

Quantify the journey redesign process with a combination of customer analytics and in-market idea testing with a detailed business case and implementation plan

 

Deliver

Maximize the impact of agile implementation sprints and long-term success of the redesigned journeys with embedded customer insights and journey metrics

FEATURED INSIGHTS

Using Predictive Analytics in Healthcare

January 5th, 2021|0 Comments

Given the current economic climate and continued scrutiny on the state of the healthcare industry, hospitals and physician practices must learn to adapt their business practices or continue to fall behind the curve in [...]

Predictive Analytics Can Improve Revenue

January 4th, 2021|0 Comments

Healthcare is about providing critical services to people, but as any hospital chief financial officer or revenue cycle manager knows, providers that can’t pay the bills won’t be able to help any patients once [...]

Advantages of Data Analytics

January 3rd, 2021|0 Comments

When it comes to revenue cycle management within a healthcare facility, it's especially beneficial to take advantage of data analytics.  And with cash flows on the decline and profit margins being tighter than ever [...]

See all insights

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