Our Expertise

AMSTAT Consulting has become nationally recognized for helping hospitals and governments chart their new course with greater efficiency and agility. From implementation to data migration to tuning and optimization to advanced analytics, the AMSTAT Consulting Professional Services team will work with you every step of the way. Our clients cite these reasons for choosing to work with us:

  • All of our principals have doctorates at leading universities including Harvard, Stanford, and Columbia.
  • AMSTAT Consulting has numerous healthcare associates across multiple locations with proven domain competence.
  • The team includes doctors, clinical specialists, statisticians, and data scientists.
  • We have extensive backgrounds in healthcare analytics and over 100 years of practical experience in the healthcare field.
  • We have more than 650 skilled resources dedicated to healthcare research, reporting, and analytics practice.
  • We bring our cumulative experience working with close to 900 hospitals on customer relationship management. You benefit from your peers’ successes solving the same problems you face today.
  • Our consultants work closely with your staff so they have the skills and tools to keep improving performance long after we’re gone.
  • Our recommendations are based on more than 100 years of best practice research on customer relationship management.

Doctorates at Leading Universities Including Harvard, Stanford, & Columbia

Doctorates at Leading Universities Including Harvard, Stanford, & Columbia

Extensive Backgrounds in Healthcare Analytics

Extensive Backgrounds in Healthcare Analytics

Numerous Healthcare Associates

Numerous Healthcare Associates

As new payment models place providers at greater risk for outcomes and costs, organizations are looking to their marketing departments to help improve care compliance and strengthen loyalty across the full care continuum.

Driving this level of patient engagement will require a more persuasive, responsive, and efficient outreach approach. To facilitate these requirements, marketers are turning to CRM (Customer Relationship Management) systems to elicit stronger patient responses.

To achieve these new goals, even those providers who already use a CRM system must make significant changes in their CRM strategy.

Refining segmentation parameters

AMSTAT Consulting can help you narrow and shift your targeting strategies by adding segmentation parameters and modifying criteria within existing parameters. We can help you segment by:

  • Financial risk status, to prioritize patients for whom the institution is financially at risk for preventive care
  • Health risk status, to prevent escalation of health risk and associated costs
  • Decision-maker status, to improve household-wide care engagement and health

Customizing content and modality

Marketers must develop effective messages and deliver them through preferred communication channels to inspire complex behavior changes in patients. Intensive personalization is one demonstrated method for improving outreach effectiveness, as measured by call-to-action response rates.

We can:

  • Use an individual’s demographic and psychographic profile to tailor message style, sender, and channel to elicit higher response rates
  • Detect preferences and adjust accordingly by dynamically tracking individual responses

Pinpointing delivery opportunities

Desired patient responses often require reinforcing messaging. Given that patients’ care pathways are unique and unsynchronized, the timing of this messaging must be dictated by patient needs and customized to each patient in order to increase the likelihood of eliciting the desired behavior.

AMSTAT Consulting can automate patient communications based on a wide range of patient behaviors, clinical care pathway steps, and timelapse indicators.

Dr. Raj Singhal, MD., Director, Pediatric Anesthesiology, Phoenix Children’s Hospital

“Dr. Ann has been instrumental in helping with our statistical needs. In addition to her professionalism, she has been prompt and thorough with all of our requests. Dr. Ann’s work is impeccable, and I would recommend her services to anyone in need of assistance with statistical methods or interpretation. We plan on using Dr. Ann for all of our future needs, and I am thrilled to have been introduced to her.”

Dr. Raj Singhal, MD., Director, Pediatric Anesthesiology

Dr. Haritha Boppana, MD, DHA, GHS Greenville Memorial Hospital 

“I am a physician and was in need of statistical analysis of research data. I found AMSTAT Consulting on online search. Dr. Ann called me and explained the process involved in data analysis. Dr. Ann was always very prompt, helpful, intelligent and took time explaining the various tests used in conducting data analysis. Thank you so much!! I look forward to working with you in the future.”

Dr. Haritha Boppana, MD, DHA

Dr. Vincent Salyers, Dean, Faculty of Nursing, MacEwan University

“I have worked closely with AMSTAT Consulting on the data analysis/results of two research projects so feel as though I am knowledgeable about their expertise. On all accounts, the company provided me with reliable statistical analysis and results that I could translate into publishable format. They are conscientious experts who provide keen insights into appropriate statistical analysis given various data sets. I highly recommend them for your statistical support needs!”

Dr. Vincent Salyers, Dean, Faculty of Nursing

Dr. Zamir S. Brelvi MD, PhD., CEO & Co-Founder, EndoLogic

“We have been very pleased with working with AMSTAT Consulting. The service was custom tailored and on time completion. The statistical report was detailed with excellent graphics. The cost of the services was affordable for a start-up company such as EndoLogic! Dr. Ann is very detail oriented and likes to know the project thoroughly that is being analyzed.”

Dr. Zamir S. Brelvi MD, PhD., CEO & Co-Founder

Dr. Nancy Allen, Ph.D., Curriculum and Technology Consultant

“My project required the analysis of a complex survey that required a great deal of help in organizing the data and analyses. In addition, the project required a quick turn-around. AMSTAT Consulting asked all the right questions, made realistic and helpful suggestions, and completed the project in a timely manner. They were professional and helpful throughout the process. I highly recommend them.”

Dr. Nancy Allen, Ph.D., Curriculum and Technology Consultant

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Dr. David Fetterman
Dr. David FettermanAdvisory Board (Fetterman & Associates, President)
EDUCATION

Ph.D., Stanford University
Master’s Degree, Stanford University
Master’s Degree, Stanford University

EXPERIENCE

Stanford University, Professor
School of Medicine, Stanford University, Director of Evaluation

HONORS (selected)

American Educational Research Association Research on Evaluation Distinguished Scholar Award, 2013
American Evaluation Association Advocacy and Use Evaluation Award, 2014
Lazarsfield Award for Contributions to Evaluation Theory, American Evaluation Association, 2000
Mensa Education and Research Foundation Award for Excellence, 1990.
Myrdal Award for Cumulative Contributions to Evaluation Practice, American Evaluation Association, 1995
Outstanding Higher Education Professional, Neag School of Education, University of Connecticut, 2008
Who’s Who in America, 1990, 1995-1996, 1999, 2008-2012
Who’s Who in American Education, 1989 90, 1995-96, 2003
Who’s Who in Science and Engineering, 2010, 2011
Who’s Who in the World, 2011, 2012, 2013

PROJECTS (selected)

$15 Million Digital Divide Project, Hewlett-Packard Philanthropy and Education
W. K. Kellogg Foundation
Tobacco Prevention, Minority Initiative Sub-recipient Grant Office, University of Arkansas at Pine Bluff
Tsholofelo Community, South Africa
Corte Madera, Portola Valley School District, CA
Family and Children Services, Palo Alto, CA
Ministry of Health and Jimma University, Ethiopia
BUILD, Palo Alto
Case Method, Columbia School of Journalism
Digital Media Center, Knight Foundation
Knight New Media Center, Knight Foundation
Te Puni Kokiri, Ministry of Maori Development, New Zealand
National Institute of Multimedia Education, Japan
Knight Foundations, Western Knight Center for Specialized Journalism
Mosaic’s Project, California State University
Arkansas Department of Education
One East Palo Alto. City Revitalization Project Hewlett Foundation
National Indian Child Welfare Association. Intertribal Council of Michigan, Hannahville Indian Community
Independent Development Trust, Cape Town, South Africa
California Arts Council

BOOKS (selected)

Fetterman, D.M. (2013). Empowerment Evaluation in the Digital Villages: Hewlett-Packard’s $15 Million Race Toward Social Justice. Stanford: Stanford University Press. (See Stanford Social Innovations site: http://www.ssireview.org/articles/entry/empowerment_evaluation_in_the_digital_villages_hewlett_packards_15_million)
Fetterman, D.M., Kaftarian, S., and Wandersman, A. (2014) (eds.) Empowerment Evaluation: Knowledge and Tools for Self-assessment, Evaluation Capacity Building, and Accountability. Thousand Oaks, CA: Sage.
Fetterman, D.M., Rodriguez-Campos, L., and Zukowski, A. (in press). Collaborative, Participatory, and Empowerment Evaluation: Stakeholder Involvement Approaches to Evaluation. New York: Guilford Publications.
Fetterman, D.M., Kaftarian, S., and Wandersman, A. (2015). Empowerment Evaluation: Knowledge and Tools for Self-assessment, Evaluation Capacity Building, and Accountability. Thousand Oaks, CA: Sage.
Fetterman, D.M. and Wandersman, A. (2005). Empowerment Evaluation Principles in Practice. New York: Guilford Publications. (Preview.)
Fetterman, D.M. (2001). Foundations of Empowerment Evaluation. Thousand Oaks, CA: Sage. (Preview.)
Fetterman, D.M., Kaftarian, S., Wandersman, A. (Eds.) (1996). Empowerment Evaluation: Knowledge and Tools for Self-assessment and Accountability. Newbury Park, CA: Sage.
(Preview.)
Fetterman, D.M. (Ed.) (1993). Speaking the Language of Power: Communication, Collaboration, and Advocacy. London, England: Falmer Press. (Preview.)

CHAPTERS AND ARTICLES (selected – over 100)

Fetterman, D.M. (in press). Empowerment Evaluation. The SAGE Encyclopedia of Educational Research, Measurement, and Evaluation. Thousand Oaks, CA: Sage.
Fetterman, D.M. and Ravitz, J. (in press). Evaluation Capacity Building. The SAGE Encyclopedia of Educational Research, Measurement, and Evaluation. Thousand Oaks, CA: Sage.
Fetterman, D.M. (in press). Empowerment Evaluation: Linking Theories, Principles, and Concepts to Practical Steps. In Secolsky, C. and Denison, D.B. (eds.) Handbook on Measurement, Assessment, and Evaluation in Higher Education (2nd edition). New York: Routledge.
Fetterman, D.M. (2015). Empowerment Evaluation. International Encyclopedia of the Social and Behavioral Sciences, 2nd edition.
Mansh, M., White, W., Gee-Tong, L., Lunn, M., Obedin-Maliver, J., Stewart, L., Goldsmith, E., Brenman, S., Tran, E., Wells, M., Fetterman, D.M., Garcia, G. (2015). Sexual and Gender Minority Identity Disclosure During Undergraduate Medical Education: “In the Closet” in Medical School. Academic Medicine, 90(5):634-644.
Wang JY, Lin H, Lewis PY, Fetterman DM, Gesundheit N. (2015). Is a career in medicine the right choice? The impact of a physician shadowing program on undergraduate premedical students. Acad Med. May, 90(5):629-33. doi: 10.1097/ACM.0000000000000615
White, W., Brenman, S., Paradis, E., Goldsmith, E.S., Lunn, M.R., Obedin-Maliver, J., Stewart, L., Tran, E., Wells, M., Chamberlain, L.J., Fetterman, D.M., and Garcia, G. (2015). Lesbian, Gay, Bisexual, and Transgender Patient Care: Medical Students’ Preparedness and Comfort. Teaching and Learning in Medicine: An International Journal. Volume, 27, Issue 3: 254-263
Obedin-Maliver, J., Goldsmith, E.S., Stewart, L., White, W., Tran, E., Brenman, S., Wells, M., Fetterman, D.M., Garcia, G., Lunn, M.R. (2011). Lesbian, Gay, Bisexual, and Transgender-Related Content in Undergraduate Medical Education. JAMA, 306(9):971-977.
Fetterman, D.M., Kaftarian, S., and Wandersman, A. (2015). Empowerment evaluation is a systematic way of thinking: A response to Michael Patton Empowerment evaluation: Knowledge and tools for self-assessment, evaluation capacity building, and accountability. Evaluation and Program Planning 52 (2015) 10–14
Fetterman, D.M. (2011). Empowerment Evaluation and Accreditation Case Examples: California Institute of Integral Studies and Stanford University. In Secolsky, C. and Denison, D.B. (eds.) Handbook on Measurement, Assessment, and Evaluation in Higher Education. New York: Routledge.
Fetterman, D.M., Deitz, J., and Gesundheit, N. (2010). Empowerment evaluation: A collaborative approach to evaluating and transforming a medical school curriculum. Academic Medicine, 85(5):813-820.
Fetterman, D.M. (2009). Empowerment evaluation at the Stanford University School of Medicine: Using a Critical Friend to Improve the Clerkship Experience. Ensaio: Avaliação e Políticas Públicas em Educação. Rio je Janeiro, 17(63):197-204.
Fetterman, D.M. (2004). Empowerment Evaluation’s Technological Tools of the Trade. Harvard Family Research Project. The Evaluation Exchange, X 3, p. 8-9.
Fetterman, D.M. (2003). Empowerment Evaluation Strikes a Responsive Chord. In S. Donaldson & Scriven, M. (Eds.) Evaluating social programs and problems: Visions for the new millennium. Hillsdale, NJ: Erlbaum.
Fetterman, D.M. and Bowman, C. (2001). Experiential Education and Empowerment Evaluation: Mars Rover Educational Program Case Example. Journal of Experiential Education.
Fetterman, D.M. (2002). Web surveys to Digital Movies: Technological Tools of the Trade. Educational Researcher, 31(6):29-37 or http://aera.net
Fetterman, D.M. (1998). Teaching in the Virtual Classroom at Stanford University. The Technology Source.
Fetterman, D.M. (1998). Webs of Meaning: Computer and Internet Resources for Educational Research and Instruction. Educational Researcher, 27(3):22-30.
Fetterman, D.M. (1998). Learning with and about technology: A middle school nature area. Meridian, 1(1)
Fetterman, D.M. (1996). Empowerment Evaluation: An Introduction to Theory and Practice. In Fetterman, D.M., Kaftarian, S., and Wandersman, A. (eds.) Empowerment Evaluation: Knowledge and Tools for Self-Assessment and Accountability. Newbury Park, CA: Sage.
Fetterman, D.M. (1996). Conclusion: Reflections on Emergent Themes and Next Steps. In Fetterman, D.M., Kaftarian, S., and Wandersman, A. (eds.) Empowerment Evaluation: Knowledge and Tools for Self-Assessment and Accountability. Newbury Park, CA: Sage.
Fetterman, D.M. (1996). Videoconferencing On-Line: Enhancing Communication Over the Internet. Educational Researcher, 25(4)
Fetterman, D.M. (1995). In Response to Dr. Daniel Stufflebeam’s: “Empowerment Evaluation, Objectivist Evaluation, and Evaluation Standards: Where the Future of Evaluation Should Not Go and Where It Needs to Go,” Evaluation Practice, June 1995, 16(2):179-199.
Fetterman, D.M. (1994). Gifted and Talented Education Program Evaluation. In Sternberg, R.J. (ed.) Encyclopedia of Human Intelligence. New York, NY: Macmillan Publishing Company.
Fetterman, D.M. (1994). The Terman Study. In Sternberg, R.J. (ed.) Encyclopedia of Human Intelligence. New York, NY: Macmillan Publishing Company.
Fetterman, D.M. (1994). Keeping Research on Track. New Directions for Program Evaluation. No. 63, Fall. San Francisco, CA: Jossey-Bass, pp. 103-105.
Fetterman, D.M. (1994). Empowerment Evaluation. Presidential Address. Evaluation Practice, 15(1):1-15.
Fetterman, D.M. (1992). Hevrah: Our Intellectual Community. Anthropology and Education Quarterly, 23(4): 271-274.
Fetterman, D.M. (1992) Evaluate Yourself. Storrs, CT: National Research Center on the Gifted and Talented.
Fetterman, D.M. (1991). Evaluation in Multi-Site and Multi-Focus Projects. Revitalizing Rural America: New Strategies for the Nineties. Georgia Center for Continuing Education. Athens, GA: The University of Georgia.
Fetterman, D.M. (1990). Health and Safety Issues: Colleges Must Take Steps to Avert Serious Problems. The Chronicle of Higher Education, March 21, A48.
Fetterman, D.M. (1989). Anthropology Can Make a Difference. In Trueba, H., G. Spindler, and Spindler, L. (Eds.) What Do Anthropologists Have to Say About Dropouts? New York, NY: Falmer Press, 1989.
Fetterman, D.M. (1988). Stanford Special Review on Health and Safety Phase II: A Report on Allegations. Internal Audit Department. Stanford, CA: Stanford University.
Fetterman, D.M. (1988). Gifted and Talented Education. In Gorton, R.A., Schneider, G.T., and Fisher, J.C. (Eds.) Encyclopedia of School Administration and Supervision. Phoenix, AZ: Oryx Press.
Fetterman, D.M. (1986). Operational Auditing in a Teaching Hospital: A Cultural Approach, Internal Auditor, 43(2):48-54.
Fetterman, D.M. (1986). Evaluating Organizational Culture in a Teaching Hospital: The Use of Cultural Concepts and Techniques. In K. Sedgwick (Ed.), Association of College and University Auditors. Logan, Utah: Utah State University.
Fetterman, D.M. (1982). Ibsen’s Baths: Reactivity and Insensitivity (A misapplication of the treatment-control design in a national evaluation). Educational Evaluation and Policy Analysis, 4 (3):261-279.
Fetterman, D.M. (1981). Protocol and Publication: Ethical Obligations. Anthropology and Education Quarterly, 7(1):82-83.

RADIO INTERVIEWS (recent at: http://www.davidfetterman.com/RadioInterviews.htm)

Empowerment Evaluation in the Digital Villages (book), KAZI FM, Houston, Texas, March 29, 2013.
Chronicle of Philanthropy article about evaluation and nonprofit survival (Chronicle), WPFM FM, Washington, D.C. March 25, 2013.
Empowerment Evaluation in the Digital Villages (book), Kathryn Zox Show, March 13, 2013.
Empowerment Evaluation in the Digital Villages (book), Money Matters Network, Host Stu Taylor, January 28, 2013.
Empowerment Evaluation in the Digital Villages (book), WKXL-AM, Concord, New Hampshire, Host Bill Kearney, January 17, 2013.
Empowerment Evaluation in the Digital Villages (book), WPHM-AM Detroit, Host Paul Miller, January 14, 2013.
Empowerment Evaluation in the Digital Villages (book), Business Matters Radio, Host Thomas White, January 14, 2013.

BLOGS (selected)

Fetterman, D.M. (2014) David Fetterman on Google Glass Part I: Redefining Communications. AEA365. American Evaluation Association. http://aea365.org/blog/david-fetterman-on-google-glass-part-i-redefining-communications/ (April 17.)
Fetterman, D.M. (2014) David Fetterman on Google Glass Part II: Using Glass as an Evaluation Tool. AEA365. American Evaluation Association. http://aea365.org/blog/david-fetterman-on-google-glass-part-ii-using-glass-as-an-evaluation-tool/ (April 18.)
Fetterman, D.M. (2013). In These Uncertain Times, Charities Need a Survival Plan. The Chronicle of Philanthropy. March 10. http://philanthropy.com/article/In-These-Uncertain-Times/137741/
Fetterman, D.M. (2013). Surviving the Fiscal Cliff: The one thing every nonprofit should do in the face of federal tax increases and spending cuts. Stanford Social Innovation Review. http://www.ssireview.org/blog/entry/surviving_the_fiscal_cliff (January).
Fetterman, D.M. (2012). Empowerment Evaluation in the Digital Villages. Stanford Social Innovation Review. http://www.ssireview.org/articles/entry/empowerment_evaluation_in_the_digital_villages_hewlett_packards_15_million (December)
Fetterman, D.M. (2012). Corporate Philanthropy Tackles the Digital Divide. Stanford Social Innovation Review. http://www.ssireview.org/blog/entry/corporate_philanthropy_tackles_the_digital_divide (November)

ENCYCLOPEDIA (selected): The International Encyclopedia of Education and Encyclopedia of Human Intelligence

Dr. Ann E.K. Um
Dr. Ann E.K. UmPresident and CEO
EDUCATION

Doctorate Degree, Columbia University
Master’s Degree, Stanford University
Master’s Degree, Columbia University

EXPERIENCE

Harvard Medical School, DFCI, Research Data Manager
Harvard Medical School, Brigham and Women’s Hospital, Data Manager
The University of Texas, Assistant Professor

PUBLICATIONS (selected)

Autonomy Support, Self-Concept, and Mathematics Performance: A Structural Equation Analysis. Saarbrucken, Germany: VDM Verlag, 2010.
Motivation and Mathematics Achievement: A Structural Equation Analysis, Saarbrucken. Saarbrucken, Germany: VDM Verlag, 2008.
Motivation and Mathematics Performance: A Structural Equation Analysis. Michigan, Ann Arbor: ProQuest, 2006.
Motivation and Mathematics Performance: A Structural Equation Analysis (doctoral dissertation). Columbia University, New York, 2005.

PRESENTATIONS (selected)

Motivation and Mathematics Performance: A Structural Equation Analysis, National Council on Measurement in Education, Montreal, Quebec, Canada, 2005.
Comparing Eighth Grade Diagnostic Test Results for Korean and American Students, National Council on Measurement in Education, Chicago, Illinois, 2003.

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