The purpose of this qualitative case study was to examine how the organization responds to unexpected circumstances. The research question was:

RQ1. How does the organization respond to unexpected circumstances?

We performed a thematic analysis by using NVivo 10 to examine the research question. The common theme was as follows: The organization responds to unexpected circumstances. Three primary subthemes appeared from the analysis: (a) organizational objectives, (b) improvement, and (c) performance.