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Our Expertise

AMSTAT Consulting has become nationally recognized for helping Fortune 500 telecommunication companies turn data into value without the hassle of managing complex infrastructure, systems, and tools. From implementation to data migration to tuning and optimization to data engineering and advanced analytics, the AMSTAT Consulting Professional Services team will work with you every step of the way. Our clients cite these reasons for choosing to work with us:

  • AMSTAT Consulting has a strong leadership team with more than 15 years of core telecom domain experience, and subject matter experts handpicked from the industry.
  • Our domain experts enhance customer lifetime value and profitability for our clients by improving cross-sell and upsell possibilities, churn prediction and revenue forecasting models.
  • With our extensive domain experience, we understand the unique challenges that our clients face and their complex requirements in each telecom segment — wireless voice and data, telephony, Digital Selective Calling (DSC), cable and broadband.

More Than 15 Years of Core Telecom Domain Experience

More Than 15 Years of Core Telecom Domain Experience

Enhance Customer Lifetime Value and Profitability

Enhance Customer Lifetime Value and Profitability

Engage Extensively with Leading Global Thought Leaders

Engage Extensively with Leading Global Thought Leaders

The presence of Internet service providers, social media companies, and app makers is compelling telecom companies to constantly evolve new business models and innovative offerings to enhance customer experience and reduce customer churn. However, in the new digital ecosystem, retaining new customers or acquiring new ones is only part of the challenge. Businesses struggle to monetize value-added services from customers accustomed to free Internet content. Additionally, telecom companies look for operational efficiency to sustain their advantage in the traditional value chain or traditional networks while keeping costs low.

This is where AMSTAT Consulting steps in. With end-to-end Business Process Management (BPM) services, AMSTAT Consulting enables telecom companies to transform their value chain while tackling myriad challenges. Our solutions deliver superior business value through the right mix of analytics, technology, domain and process expertise that enable our clients to achieve cost efficiencies and drive sustainable growth strategies.

Analytics to drive actionable insights

  • Our analytics solutions help clients generate actionable insights and create new revenue streams.

Platform-agnostic and customer-centric solutions

  • Our modular solutions customized to client requirements are platform-agnostic, leveraging their existing investments.
  • AMSTAT Consulting’ solutions are geared to help global clients maintain incisive focus on customer needs, while driving process excellence across the value chain.

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Domain Expertise

  • We combine the power of analytics with our rich telecom experience to provide smarter solutions.
  • Our domain experts enhance customer lifetime value and profitability for our clients by improving cross-sell and upsell possibilities, churn prediction and revenue forecasting models.
  • Our skilled workforce elevates our clients’ customer care operations through our advanced analytics strength in contact center operations, customer experience, and web traffic.

Embedded Analytics

  •  Our comprehensive and advanced analytics capabilities help our clients accurately read the pulse of their customers and make sound business decisions.
  • We deploy analytics in the areas of web/mobile traffic, supplier performance, campaign management, customer interaction, sales, social media monitoring and loyalty management.
  • Analytics is also embedded in all areas of back-office operations including sales and marketing, collections, network planning and customer care operations.
  • Our data service capabilities include data mining, management, reporting, dashboards, visualization, and model development and calibration. Our market-mix modeling, channel spend optimization and ROI analysis ensure profitable channel management to keep our clients ahead of the competition.

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Customer Care

  • Our next generation customer services are based on technology- and analytics-driven multi-channel customer interaction frameworks.
  • These enable our clients to deliver immense value to their customers. These frameworks encompass critical features such as self-serve, social Customer Relationship Management (CRM), loyalty management and much more.
  • Every process is mapped and managed rigorously through a set of agreed-upon metrics and Key Performance Indicators (KPIs).

Domain Expertise

  • AMSTAT Consulting has a strong leadership team with more than 15 years of core telecom domain experience, and subject matter experts handpicked from the industry.
  • This allows us to provide expert services across multiple lines of business such as telephony, broadband, Voice Over Internet Protocol (VOIP) and subscription TV, and across multiple functions (sales, fulfillment, assurance, billing, collections and technical support) for both large corporates, and small and medium enterprises.

Research and Analytics

  • We deploy advanced analytics and research to provide qualitative and quantitative business insights that assist our clients to take informed business decisions and turn service requests into sales.
  • Our capabilities in customer experience and web traffic analysis, combined with our strengths in contact center analytics (volume forecasting, capacity planning, and staffing optimization) transform the way clients build and manage relationships with customers.

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Domain Expertise

  •  With our extensive domain experience, we understand the unique challenges that our clients face and their complex requirements in each telecom segment — wireless voice and data, telephony, Digital Selective Calling (DSC), cable and broadband.
  • Our end-to-end HR services are aligned to end-user needs and help telecom clients optimize their HR functions.
  • Our F&A services support all functions of the CFO’s office and transform and drive synergies among various business processes and entities with value-added tools and technologies.

Value-added Analytics

  •  We embed analytics in all our back-office operations.
  • We deploy market and prospect analysis, segmentation, revenue forecast, churn prediction, cross-sell/upsell, market-mix modeling, channel spend and ROI analysis to support our clients’ sales and marketing.
  • Hotspot, billing, and channel analytics enhance our clients’ billing and collection performance. Our rate plan and revenue management analytics ensure efficient network planning. Our data analytics help clients mine, manage, report and develop accurate data services.

We’re Here To Help Your Business Blast Off!

Through Creative Ideas, Innovation & Sheer Determination

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